Policies, Shipping, Tax and other Important Information
We use USPS or UPS for shipping, whatever is cheaper.
All prices for products and shipping are subject to change at any time.
Our shipping rates are calculated by the pound and are as follows:
United States Shipping Rates (Standard Shipping: 2-7 days)
CDs: $3 each
Most books: $4 each
Building a Schoolhouse books: $5 each
Building a Schoolhouse 2-book set: $9
Downloads have no shipping
Please note: Large orders may incur extra shipping fees, depending on the weight, size of the box and destination. You may receive an extra invoice from PayPal to cover the additional shipping costs.
We also may notice that what you paid in shipping is too much. In that case, we will send you a partial refund via PayPal.
If you require expedited shipping, please give us a call so we can get you a quote.
Our International Shipping Rate is 35%. If we find when we are getting your package ready for shipment, that this price is too high, we will refund the difference. If we find that the actual shipping charges to your destination cost more than 35%, we will contact you via email and ask if you are willing to pay the extra fees. If so, we will send you an invoice from PayPal to cover the extra shipping expenses. If you do not wish to pay the extra fees needed to ship your package, we will be happy to refund your money (via PayPal) and cancel your order.
Arizona Sales Tax
All orders in Arizona will have a 9.35% sales tax added.
Extra Shipping Fees Will Apply
Orders placed outside the Continental United States will have additional shipping fees added, depending on the location the product is being shipped.
Items On Sale
All sale order purchases are final – no returns, exchanges, or refunds.
We accept credit card payments from Visa, MasterCard, and Discover. We also accept PayPal. Your purchases will be processed safely and securely through PayPal.
When you place an order on SusanSimon.net, it is completely secure and your customer information is kept private, always. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.
We’re more than happy to refund your payment within 14 days of purchase. If you are not completely satisfied with your purchase or find something wrong with it, you may return it, in its original condition and packaging, for a refund or exchange within 14 days of receipt of the item.
Simply contact us within 14 days of receipt of the item via phone or email. Once we receive your return, we will issue you a credit, minus the shipping cost. If we receive your return and we find that the merchandise has been damaged, your merchandise will be sent back to you at your expense. We encourage you to send all returns via insured mail for protection against loss or damage.
Unfortunately, we cannot refund shipping costs, and the return shipping costs are the responsibility of the customer.
We also do not refund Download purchases.
Returned items may be subject to a re-stocking fee of up to 25% in addition to the shipping & handling charges. Please contact us if you have any questions.